
We work with Emergency Departments, Critical Care units, Organ Donation teams, and Neo-Natal units to ensure every family who loses a child or young adult suddenly and unexpectedly is offered a memory box at the time of death. Each plain white box contains:
Extra boxes can be requested for other family members. These items provide comfort and lasting memories during an unimaginable time.
We offer immediate support following the sudden and unexpected death of a child or young person aged 25 and under. With consent, referrals usually come from hospitals and once received, one of our Immediate Support Coordinators will make contact within 24–48 hours.
After the first conversation, a home visit is arranged as soon as possible, often before the funeral to provide guidance and reassurance when families feel lost. Support continues for as long as it is needed, with no time limits. Every family grieves differently, so our approach is flexible and tailored to individual needs. Support is available not only for parents but also extended family, friends, witnesses, and professionals. We also welcome referrals from anyone close to the family.


The care that bereaved families receive in hospital following the death of their child is crucial. Small details can mean a great deal to recently bereaved families and the environment in which care is delivered is of particular importance.
Whilst no facilities can lessen the grief that the bereaved may feel, the room is designed to give families a private and comforting space where loved ones can wait for news, and when necessary, be together to say their final goodbyes.
Chief Executive of the Cwm Taf health board, Allison Williams said: “We are delighted to be able to offer these new facilities within the A & E department at the Royal Glamorgan Hospital which will provide the opportunity for family and friends to spend time with their loved ones in a calmer and quieter environment at a very difficult time.”
For more detailed support, please view our ‘When a Child Dies Guide’